Terms & Conditions
By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders.
These terms relate to sales over the Internet, in person and over the phone with The Penderyn Furniture Co.
The contract made by you on-line with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions proposed by you.
You should not proceed with your purchase until you have read and agreed to these terms and conditions.
1. PRODUCT SPECIFICATIONS
1.1. Products supplied may slightly differ from those on display or advertised in colour and finish. The wood we use is reclaimed and no piece is ever the same. This is what makes our furniture unique.
1.2 All our handmade furniture is made from reclaimed natural wood and so appearances can and will vary. When you are purchasing our furniture you are buying handmade furniture where varying degrees of distressing is generally applied. This is very much intended and makes each piece individual as desired by our craftsman. We design and sell rustic products with varying degrees of distressing from piece to piece; this may involve wood splits, wood filling, knots, purpose distress/scratch marks, antiquing etc. Certain degrees of filler will be used on our furniture this is common and very much part of the manufacturing process.
2.1 We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by us. Please phone or email ahead if a small change in size may deem the item unusable.
2.2 All dimensions specified by us are approximate.
3.1 We will not be bound to honour any prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases a refund will be offered.
4.1 You must pay by credit, debit card or PayPal at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.
4.2 Payment will be taken in full at the time of the order.
4.3 Your order will be confirmed once payment has been received.
4.4 We are entitled to refuse any order placed by you.
4.5 We reserve the right to cancel and refund any order, at any time.
5.1 We will endeavour to fulfil your order by the date set out in the e-mail by which we confirmed your order. Items purchased are made to order and therefore may take between 4 and 8 weeks to be completed, although this depends on the amount of orders we are working through at the time your order is made. Please contact us if you wish to have a delivery estimate before purchasing. All purchases must make allowance of 7 working days from date of dispatch for our carriers to fulfil the final delivery to your home.
5.2 Goods will be delivered to your home address in England and Wales by our third party carriers or ourselves.
5.3 Orders totalling less than 0.15m3 may be dispatched by post or courier.
5.4 On large or multiple items you will receive a call from our carriers to book a convenient delivery date that suits the carrier pre allocated delivery route. For smaller items a parcel service may be used, the carriers will not call you if this method is chosen; however they will leave a card for you to contact them to complete delivery should you not be home.
5.5 For all orders – any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given. In some cases a change in delivery date will incur an administration fee of £15.
5.6 You are responsible for providing a safe means of access from the public highway to the place of delivery. If the carrier’s delivery staff consider that access is unsafe then we will not deliver the goods until safe access is provided.
5.7 If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date arranged, you must inform us at least two working days in advance so that another date can be booked. An administration fee of £15 may be charged by our carriers. If, through no fault of their own, our carriers cannot gain access on the date agreed, return charges will apply. For deliveries using our parcel carrier service: should you not be available at the time of attempted delivery you will be left a card with details on so that you can contact the carriers and arrange redelivery yourself. If you do not contact the carrier within 48 hours the furniture will be returned to us. In this instance return charges will apply. These charges will also apply if we are unable to deliver the goods due to there being no safe means of access to the place of delivery.
The return charge mentioned will be applicable immediately after the items have left our warehouse, ie if the order is cancelled after we have despatched the item but before delivery to the final destination, the return charge will still be applicable.
5.8 If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof.
5.9 Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of The Penderyn Furniture Co. or any reasonable rescheduling of delivery.
5.10 If items are received damaged please call us immediately on +44 (0) 7715990059 and we will rectify the problems as soon as possible. Please do not ask our carriers to arrange exchanges without emailing or calling us as information is not always relayed back to us correctly. If an individual driver from our carriers tells you that they will report and take care of this please ignore this and be sure to email or call us directly.
Please report damages within 24 hours of delivery.
Please note we will require proof of the damage from a photograph in order to facilitate allowance, exchange or refund of the item.
5.11 In the event that you may choose to have your goods delivered through your own third party carrier, we will not accept any responsibility or liability for any damage to your goods. The forwarding delivery is at the risk and the customer when using your own 3rd party carrier.
5.12 If the customer decides to cancel their order after we have dispatched for delivery, but have been unable to due to any cause or circumstance beyond our reasonable control (including but not limited to, adverse weather conditions, floods or acts of god), the return delivery charge will be with the customer.
5.13 For orders of multiple items, the dispatch date will be assigned according to the longest lead time. If multiple orders are placed for the same delivery address, these will be grouped and the dispatch date will again be chosen according to the longest lead time.
5.14 Safe Access for Delivery: the customer is responsible for providing a safe means of access from the public highway to the place of delivery. If the carrier’s delivery staff consider access to be unsafe, they will not deliver the goods until safe access is provided. If we are unable to deliver the goods due to there being no safe means of access, we reserve the right to cancel your order and refund the payments subject to our refund policy.
6. RETURNS, REFUNDS AND YOUR RIGHT TO CANCEL
6.1 Our Refund and Returns Policy Details:
You have the right to cancel your order within 7 working days from delivery. You must notify us by email within 7 working days from delivery with your intention to return the item.
If you wish to return the goods within 7 days, please take reasonable care of the items and it would help if you retained the original packaging. Please return goods in the same condition as received.
Please take into account before purchasing our furniture that once items are dispatched from our warehouses, return charges will apply if the customer cancels. Therefore it is essential if cancelling an order to let us know immediately to avoid unwanted items being dispatched.
You can contact us by emailing email@example.com
Returns and Refunds Enquiries:
Please note if any items are damaged or faulty please always email us at firstname.lastname@example.org within 24 hours to report this matter. So that we can better understand the issue you are experiencing, it is important that we see a few digital images of the affected item.
Collection of non-faulty items will always be at the customer’s expense.
Please do not return items without prior authorisation. The returns authorisation is valid for up to 7 days only from delivery. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods for completeness and correct product return.
For goods received back complete as NEW and unused you will be refunded the full invoice amount.
Please note on rare occasions due to extreme climate changes in shipping you may find slight swelling on doors or drawers thus making them stiff to open, it is important not to return or refuse the item if this is case. Usually this will rectify itself in a matter of 7 days once the timbers adjust to their new environment and heating conditions, you may also find that simply swapping the drawers will remedy this. However on rare occasions the timber movement may not settle and you may need to sand or shave a small amount from a drawer or door, if so please shave from the bottom of the drawer front or from the side of the door as this will not be noticeable with regards to the look of the furniture. A simple touch of furniture wax will then protect any adjustments made. Please could we ask you to bear in mind that you are purchasing natural timber products where slight timber movement in shipping is a slim possibility. Therefore stiff drawers or doors will not be deemed as faulty or defective. This means you are purchasing our furniture on the understanding that any necessary simple adjustments would be need to be undertaken by the customer at the customer?s expense.
If you are unable, for whatever reason, to facilitate collection of your goods on the confirmed date arranged, you must inform the carriers at least two working days in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, return charges will apply.
6.2 After this 7 day period has expired we will be unable to accept returns of any items purchased unless faulty.
6.3 Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.
6.4 If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 7 days of the date you receive them, or as soon as possible thereafter by emailing us. Please keep the products purchased in a saleable condition and retain the original packaging in the condition it was provided. Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase. Any non-faulty items returned will always be returned at the expense of the customer.
6.5 We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.
6.6 If the customer decides to cancel their order after we have dispatched it for delivery, but have been unable to deliver it due to any cause or circumstance beyond our reasonable control (including but not limited to, adverse weather conditions, floods or acts of god), the customer will be liable for any return delivery charge.
7. GUARANTEES AND CLAIMS UNDER GUARANTEE
7.1 We guarantee all products against faulty workmanship and/or faulty materials for a period of 12 months from the actual date of delivery, in all cases we reserve the right to inspect the product and verify the fault.
7.2 These guarantees do not cover fair wear and tear and natural characteristics of wooden products including movement in wooden products; neglect; abuse or misuse of your goods in failing to follow correct care procedures including the oiling and waxing of furniture; loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft or explosion; accidental damage or loss or damage caused by a third party.
7.3 On rare occasions due to extreme climate changes in shipping you may find slight swelling on doors or drawers thus making them stiff to open, it is important not to return or refuse the item if this is case. Usually this problem will rectify itself in a matter of days once the timbers adjust to their new environment, alternatively you may find simply swapping drawers will remedy this. On rare occasions the movement may not settle and you may need to sand or shave a small amount from a drawer or door, please shave from the bottom of the drawer front or the side of a door as this will not be noticeable with regards to the look of the furniture. A simple touch of furniture wax will then protect the adjustment made. Please could we ask you to bear in mind that you are purchasing these natural products with slight timber movements a rare possibility. Therefore stiff drawers or doors will not be deemed as defective or faulty and any necessary simple adjustments needed would be need to be undertaken by the customer.
7.4 We will arrange to repair or replace a defective or incorrect item free of charge. Should a replacement no longer be available or circumstances determined by the seller make a replacement impractical, it may be replaced with a part that most closely matches it. Alternatively at the discretion of the seller an allowance may be made for customers to arrange a local repair.
7.5 We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered products over and above the value of the goods themselves. This does not affect your statutory rights.
8. SITE CONTENTS AND DISCLAIMERS
8.1 Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.
8.2 To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.
9. DATA PROTECTION
9.1 We process your personal data in accordance with the Data Protection Act 1998.
9.2 We do not store credit card details nor do we share customer details with any 3rd parties.
CARING FOR YOUR FURNITURE
Quality wood furniture is an investment that can easily last a lifetime and beyond with the right care. It’s surprisingly easy to look after and a small amount of care will extend your furniture’s life considerably.
Do blot up spills immediately with a soft and slightly damp cloth. Use coasters and tablecloths during use.
Please ensure you do not place items in areas which receive direct sunlight, or directly next to heating or air conditioning vents. Do not use household cleaning products, solvents or cleaners intended for materials other than wood furniture.